I am with the and I have important information regarding your personal health.
Please call me as soon as possible at #-#-#. I am with the and I need to speak with you. Your first text message/instant message should identify who you are and/or where you work and provide a brief message and your contact phone number. The information I have for you is confidential.This is urgent and needs your immediate attention.I am not able to give you specific information in a text message.The following examples are courtesy of Tennessee: Instead, send a new text message to encourage the individual to call you. Never respond to a text message from an individual that contains protected health information. If a client responds to your text message with another text message instead of calling, use an approved message to encourage the client to call you. Your appointment with Jane Doe is at 3:00 p.m.I have made numerous attempts to contact you.I am with the xxxxxx Department of Health and I have information regarding an urgent health matter.Please call me as soon as possible at 99. I am with the xxxxxxxx Department of Health and I have important information regarding your personal health.I am Jane Doe with the xxxxxxx Department of Health and I need to speak with you.Text messages sent to and from a client must be documented in the MAVEN event record.Įxample 1 – Language to use when texting clients for partner services, courtesy of South Dakota & Tennessee.Texting should not be used to conduct any interview or counseling sessions.Be aware of the tone of your text, as it is extremely difficult to discern tone in text messages.If the individual responds with a text message, you may respond with another text message asking the individual to call you.Do not send smiley faces or symbols, or use SMS or multimedia message service (MMS) to send photos or other media. Remember that you are sending a message on behalf of your program and all your communications should reflect professionalism.
All messages should be as professional as possible and spelled correctly.Confidentiality is of the utmost importance regardless of the tools used for communication.
All cell phones or smart devices used to send or receive text messages must be password protected. When conducting partner notification via text, messages must be sent from a work phone or a work computer personal cell phones or computers should not be used to communicate with clients or their partner(s).No protected health information will be permitted in text messages. Because text messages may be viewed by people other than the intended recipient, make sure the content of the text message follows the approved text messaging guidance below. Sending a text message carries the same risks as leaving a voicemail on a home answering machine, a note at a home, or a message with a friend/family member. The purpose of sending a text message is to engage the individual in a voice call. Text messaging is particularly applicable in situations where a client or partner is not responding to traditional means of follow-up, e.g., phone calls and/or field visits. You’re clearing up their headspace by giving them a reminder of their task and, in turn, reducing the number of pesky no-shows on your end.The goal of text messaging by DIS is to enable the DIS to expedite contact with a client to schedule a time/date to meet. Why it works: The added value here is in the thoughtfulness and personalization that comes with the reminder. Send a text to your subscribers reminding them of an upcoming appointment, session, or meeting. To give you an idea of effective communication between businesses and customers, here are eight sample text messages to customers that will ensure you deliver value to each recipient. Text Message Examples to Send Customers or Clients As a business or organization, what’s a “good” text message to send to your customers, clients, or stakeholders? Really anyone can send a text that people would like… “Hey Roger, you’ve won several billion dollars tax free, go forth and prosper!”īut if you’re not some wealthy and oddly generous philanthropist, what types of text messages can you send to your subscribers? More specifically, what kind of business texts keep your customers from typing out the “S” word (“Stop to unsubscribe”).